eHealth Living Lab Micro Innovation Strategy: A Case Study of Prototypes through Co-creation

Innovation has evolved towards a more democratic model, but there is a lack of tools and strategies that help organizations to manage the inclusion of citizens/experts/stakeholders/researchers in their innovation process. This is the case of the eHealth domain where design and delivery of new solutions to patients, beg for innovative solutions. This paper presents the “Living Lab Micro Innovation Cell” (iCell), a framework to co-create innovative eHealth services. iCell has a nucleus composed of a multidisciplinary junior team supported by a group of senior consultants coming from businesses, health institutions and research centers. All of them collaborate with patients in the cocreation process. The iCell integrates different core competences and manages "knowledge and work flows" through 2.0 internet tools. The iCell framework is the result of a qualitative research based in a case study of six eHealth service prototypes developed in the area of Barcelona during the last three years.